Shipping Policy

Thank you for shopping with us. Please review our shipping policy outlined below for important information regarding the delivery of your order.

Shipping Availability

We currently only ship within Australia. We apologize for any inconvenience caused if you are located outside of Australia.

Shipping Times

Once your order has been processed, please expect delivery within 5-10 business days. We aim to dispatch and process all orders within 2-4 business days. Please note that these shipping times are estimates and may vary depending on external factors beyond our control.

Order Status and Tracking

We understand the importance of keeping you informed about your order. You will receive regular updates on the status of your order via email. Once your item has been shipped, you will receive an email notification containing tracking details. You can utilize the provided tracking information to monitor the progress of your shipment.

Delivery Delays

Please be aware that unforeseen circumstances, such as inclement weather conditions or customs processing, may cause delays in the delivery of your order. While we strive to provide accurate estimated delivery times, we kindly request your understanding and patience in such situations.

Shipping Rates

For all orders, a shipping fee of 8 AUD will be applied.

Returns and Refunds

Our returns and refund policies are detailed on our Returns & Refunds Policy page. Please refer to this page for all the necessary information regarding returning products and requesting refunds.

Customer Support

If you have any concerns or questions regarding your order or the shipping process, please feel free to contact our dedicated customer support team via:

Email at [email protected]
Call us: +84 942921609
Address: Thi Noi, Chuyen Ngoai, Thi xa Duy Tien, Ha Nam, 400000 Vietnam.

We are here to assist you and will respond to your inquiries as soon as possible.