Privacy Policy

Last updated: 23/04/2024

This Privacy Policy describes how Napshine (the “Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal data when you visit our website https://napshine.com/ (the “Website”), use our services, make a purchase, or otherwise interact with us (collectively referred to as “the Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services – whether as a customer, website visitor, or any other individual whose data we collect under this Policy.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your data in accordance with this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Changes will be published on the Website, the “Last updated” date will be revised accordingly, and we will take any further steps required under applicable law.

How we collect and use your personal data

To provide our Services, we collect personal data from various sources, as described below. The type of information collected depends on your interaction with us.

In addition to the specific purposes listed below, we also use the data collected to:

  • communicate with you,
  • provide our Services,
  • comply with legal obligations,
  • enforce our terms of use, and
  • protect or defend our rights, the rights of our users, or others.

What Personal Information We Collect

The type of personal data we collect depends on how you interact with our Website and use our Services. “Personal information” refers to data that identifies you, relates to you, or can be associated with you. Below, we describe the categories and specific types of personal information we collect.

Information we collect directly from you

Personal information you provide to us through our Services may include:

  • Basic contact details: Name, address, telephone number, email address.
  • Order information: Name, billing address, shipping address, payment confirmation, email address, telephone number.
  • Account information: Username, password, security questions.
  • Shopping information: Items you view, add to your basket, or add to your wishlist.
  • Customer service information: Details you provide when communicating with us (e.g. support requests or feedback).

Some features of our Services require you to provide certain information. If you do not provide this data, you may not be able to use some features.

Information we collect through cookies

We automatically collect certain data about your interaction with our Services (“usage data”). We use cookies, pixels, and similar technologies for this purpose. This data may include:

  • Device and browser information (e.g. device type, operating system, browser type and version).
  • Network information (e.g. IP address, internet service provider).
  • Interactions with the website (e.g. pages visited, time spent, clicks).

For more details about cookies and how to manage them, please see our Cookie Policy.

Information We Receive from Third Parties

We also receive information about you from third parties, including:

  • Service providers who support our website and services.
  • Payment providers who collect payment details (e.g. credit card information, billing address) to process orders and fulfil contracts with you.
  • Third-party providers of tracking technologies who collect data about website visits, interactions with emails or advertising (e.g. via pixels, web beacons, cookies).

Any information received from third parties is treated in accordance with this Privacy Policy. However, we do not accept responsibility for the accuracy of this data or for the privacy practices of third parties. For more information, please see the section “Third-Party Websites and Links”.

How We Use Your Personal Data

Providing products and services

We use your personal data to provide our services and to fulfil our contract with you. This includes:

  • Processing payments and fulfilling orders
  • Sending notifications about your account, orders, returns, or exchanges
  • Creating, managing, and maintaining your account
  • Coordinating delivery and handling returns and exchanges
  • Enabling reviews and feedback

Marketing and advertising

We use your personal data for marketing and advertising purposes, including:

  • Sending you marketing and promotional messages via email, SMS, or post
  • Showing personalised advertising and product recommendations on our website and other platforms

These activities help us tailor our services and marketing campaigns to better match your interests.

Security and Fraud Prevention

We use your personal data to:

  • Detect, investigate, and prevent fraud, illegal, or harmful activities
  • Ensure the security of your account information
  • Enforce our terms of use and comply with legal obligations

If you register an account, you are responsible for keeping your login details secure. Do not share your username or password with others. If you suspect that your account has been compromised, please contact us immediately.

Communication with You

We use your personal data to:

  • Provide you with customer support
  • Send you updates regarding your orders and enquiries
  • Improve your experience with our services

This processing is based on our legitimate interest in providing you with efficient service and maintaining our business relationship with you.

Cookies

Like many websites, we use cookies and similar technologies to:

  • Optimise our website and services
  • Store your preferences
  • Conduct analytics and better understand user behaviour

We may also allow third parties to use cookies for advertising purposes to display personalised ads.

Cookie management:
Most browsers accept cookies by default. However, you can choose to block or delete cookies. Please note that doing so may affect the proper functioning of certain features on our website.

How We Disclose Personal Information

In certain circumstances, we may share your personal data with third parties, including:

1. Service providers and business partners

  • IT and cloud services, payment processing, data analytics, customer support, shipping logistics
  • Marketing and advertising partners who use data to personalise ads

2. Other legitimate purposes

  • At your request or with your consent, e.g. when using social media features
  • Within our corporate group to operate our business efficiently
  • In the event of mergers or business transactions, where required by law
  • To comply with legal obligations (e.g. court orders or regulatory requests)

Data Disclosure in the Last 12 Months

We have disclosed personal data for the purposes described in the sections “How We Collect and Use Your Personal Data” and “How We Disclose Personal Information”.

Categories of personal data disclosed:

  • Identifiers (e.g. name, contact details, order information)
  • Commercial information (e.g. order history, support enquiries)
  • Internet or network activity (e.g. usage data)

Recipients of this data:

  • Service providers (e.g. payment processors, customer support, shipping partners)
  • Marketing and advertising partners
  • Internal company subsidiaries

We do not sell or share sensitive personal data to create personal profiles.

However, within the last 12 months, we have “sold” or “shared” personal data for advertising and marketing purposes in accordance with applicable laws, specifically:

  • Identifiers (e.g. name, email, order details)
  • Commercial information (e.g. purchased products)
  • Internet or network activity (e.g. website usage data)

This data was shared with advertising and marketing partners to provide you with relevant content and offers.

Categories of Recipients

  • Business and marketing partners

User-Generated Content

Our services allow you to post product reviews or other user-generated content. If you choose to submit content in a public area of the website, please note:

  • This content will be publicly accessible and can be viewed and used by anyone.
  • We have no control over who accesses this information and cannot guarantee that third parties will respect your privacy or safeguard your data.
  • We accept no responsibility for the security or privacy of any information you choose to share publicly.

Third-Party Websites and Links

Our website may contain links to external websites and online platforms that are not operated or controlled by us.

  • We encourage you to carefully review the privacy policies and security practices of any third-party websites before using their services.
  • We do not guarantee the security or accuracy of the content on these websites and accept no responsibility for their use or privacy practices.
  • Information you share on social networks or other third-party platforms may be viewed and reused without restriction by their users.
  • The presence of such links does not constitute an endorsement or recommendation of the content or operators of these platforms, unless expressly stated on our website.

Children’s Data

Our services are not intended for use by children, and we do not knowingly collect personal data from anyone under the age of 16.

If a child has provided us with personal data, parents or guardians may contact us using the contact information provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of any personal data from individuals under 16 being “shared” or “sold” (as defined under applicable data protection laws).

Security and Storage of Your Information

We implement appropriate security measures to protect your personal data. However:

  • No security system is completely secure or impenetrable.
  • Information transmitted over the internet may be subject to potential security risks.
  • We strongly advise against sending sensitive or confidential information to us via unsecured channels.

Data Retention

The length of time we retain your personal data depends on several factors, including:

  • Whether we need the data to manage your account or provide our services
  • Legal obligations that require us to retain certain information
  • The need to resolve disputes or enforce contracts and policies

Once personal data is no longer needed, we delete or anonymise it in accordance with our internal policies and legal obligations.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal data. These rights are not absolute, apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to access / know – You may have the right to request access to the personal data we hold about you, as well as information about how we use and share it.
  • Right to deletion – You may have the right to request the deletion of your personal data.
  • Right to correction – You may have the right to request the correction of inaccurate or incomplete personal data.
  • Right to data portability – You may have the right to receive a copy of your personal data and to request that we transfer it to a third party under certain circumstances.
  • Right to opt out of sale, sharing, or targeted advertising – You may have the right to instruct us not to “sell” or “share” your personal data, or to object to the processing of your data for “targeted advertising” (as defined under applicable data protection laws). If you visit our website using a global opt-out preference signal, we treat this as a request to opt out of the sale or sharing of your data for the specific device and browser used.
  • Right to restrict and/or object to the use and disclosure of sensitive personal data – You may have the right to instruct us to limit the use or disclosure of sensitive personal data to what is necessary for providing our services.
  • Restriction of processing – You may have the right to ask us to stop or restrict the processing of your personal data.
  • Withdrawal of consent – If we process your data based on your consent, you may have the right to withdraw that consent at any time.
  • Complaint – If we deny a request, you may have the right to appeal that decision by contacting us directly.
  • Managing communication preferences – If you no longer wish to receive marketing emails from us, you may unsubscribe at any time using the link provided in our emails. Non-promotional messages, such as those related to your account or orders, will still be sent.

You can exercise these rights using the methods provided on our website or by contacting us using the details below. We will not discriminate against you for exercising any of these rights.

To verify your identity, we may require certain information such as your email address or account details. If you appoint an authorised agent to submit a request on your behalf, we will need proof that you have given them permission to act for you.

We will process your request as promptly as possible in accordance with applicable data protection laws.

Complaints

If you have any complaints regarding our handling of personal data, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right—depending on your place of residence—to appeal our decision or lodge a complaint with your local data protection authority.

International Users

Please note that we may store, process, and transfer your personal data outside your country of residence, including to the United States. Your data may be processed there by our staff, third-party providers, and business partners.

If we transfer data from Europe, we rely on recognised transfer mechanisms, such as:

  • Standard Contractual Clauses approved by the European Commission, or
  • Equivalent agreements approved by the competent authority in Germany, provided the transfer is not made to a country that already offers an adequate level of data protection.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Phone: +84 942 921 609
Email: [email protected]
Address: Thi Noi, Chuyen Ngoai, Thi xa Duy Tien, Ha Nam, 400000 Vietnam