Frequently Asked Questions

What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer support team within 90 days of receipt. To help us resolve the issue quickly, send us a video showing the unboxing of the package. This will help us determine the best solution and ensure a refund if applicable.

Can I exchange an item after receiving it?
Yes, exchanges are possible within 3 days of delivery, provided the item is unused and in its original packaging.

How long do I have to return a product?
You can return products within 90 days of the delivery date.

Which payment methods are accepted?
We accept PayPal as our primary payment method.

Do you ship internationally?
Yes, we primarily ship to Germany, but we also deliver to other countries worldwide, including the USA, Canada, Australia, Europe, the United Kingdom, New Zealand, Japan, and more.

How long does delivery take?
After placing your order, processing takes approximately 2–3 days. Delivery then takes an additional 5–9 days.

How can I track my order?
Once your order has been shipped, you will receive an email with shipping details and a tracking number.

How can I cancel my order?
To initiate a cancellation, please contact us via email at [email protected].

What if my order has already been shipped?
If your order is already on its way, please inform us immediately. We will contact the shipping provider to check what options are available.

Do you offer gift wrapping?
Unfortunately, we do not currently offer a gift wrapping service.