FAQs
At Napshine, we are committed to providing you with an exceptional shopping experience. To ensure clarity and transparency, we have compiled a list of frequently asked questions covering various aspects of our products, services and policies.
These FAQs are designed to provide quick and comprehensive answers to common queries. If you cannot find the information you are looking for or have further questions, our dedicated Customer Support team is available at [email protected].
1. Are your shipments guaranteed?
Yes, we guarantee the safe and timely delivery of your orders. Should any issues arise, we will address them promptly and work towards a satisfactory resolution.
2. Which countries do you ship to?
We currently offer shipping to United Kingdom only.
3. What payment methods do you accept?
At present, we accept payments via PayPal only.
4. How long does it take to process an order before it is dispatched?
Our order processing time is generally 2 to 3 working days. During this period, we ensure that your order is carefully reviewed, prepared and packaged with the utmost attention to detail. Once processing has been completed, your order will be dispatched and you will receive a shipping confirmation email containing the relevant tracking information.
5. How long will it take to receive my order?
Delivery times vary depending on the shipping method and destination. Within Germany, delivery typically takes 5–9 working days.
6. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to check the status and current location of your shipment at any time.
7. Do you accept returns/exchanges?
Yes, we are happy to accept returns and exchanges. We want to ensure that you have sufficient time to assess your purchase and decide whether it meets your expectations. Our standard return period is 90 days from the date of delivery. This allows you adequate time to inspect the item and return it if necessary.
The return process can be initiated by contacting our Customer Support team. For further details, please refer to our Returns and Refunds Policy.
8. Which products are eligible for return?
To determine whether a specific product is eligible for return, please review our Return Policy on our website. If you have any doubts or questions regarding a particular item, our Customer Support team will be happy to guide you through the process.
9. What should I do if my order arrives damaged?
We apologise for any inconvenience caused. If your order arrives damaged, please contact our Customer Service team within 90 days of receiving the parcel. To help expedite the process, kindly provide videos or photographs of the unboxing. We will promptly assess the situation and arrange a replacement or refund in accordance with your request.
Learn more about our Return Policy here.
Thank you for taking the time to read our Frequently Asked Questions. We hope the information provided helps to make your shopping experience with us as smooth as possible.
If you have any further questions or require additional assistance, please do not hesitate to contact us:
Email: [email protected]
Address: Thi Noi, Chuyen Ngoai, Thi xa Duy Tien, Ha Nam, 400000 Vietnam
Telephone: +84 942921609
Our Customer Service team will be delighted to assist you. We look forward to hearing from you and to providing you with an excellent shopping experience!