Shipping Policy

Thank you for shopping with us!
Please read our shipping policy below for important information about the delivery of your order.

Shipping Availability

We primarily ship within Germany, but we also offer worldwide shipping, including to the USA, Canada, Australia, Europe, the United Kingdom, New Zealand, Japan, and other countries.

Shipping Times

Once your order has been processed, the estimated delivery time is 5–9 business days. We aim to process and dispatch all orders within 2–3 business days. Please note that these times are estimates and may be affected by external factors beyond our control.

Order Status & Tracking

We’ll keep you updated on the status of your order. You will receive regular updates via email. Once your order has been shipped, we’ll send you a tracking email so you can follow the progress of your delivery at any time.

Delivery Delays

Unforeseen events such as poor weather conditions or customs clearance may occasionally cause delays. We do our best to ensure accurate delivery times, but kindly ask for your understanding and patience in such cases.

Shipping Costs

We offer free shipping on all orders.

Returns & Refunds

You can find our return and refund policies on the dedicated page. Please read them carefully to ensure you have all the information you need regarding returning your order or requesting a refund.
For more details, please visit our Returns & Refunds Policy page.

Customer Support

If you have any questions or concerns about your order or the shipping process, our customer support team is happy to assist you:

Email: [email protected]
Phone: +84 942 921 609
Address: Thi Noi, Chuyen Ngoai, Thi xa Duy Tien, Ha Nam, 400000 Vietnam

We’re here for you and will do our best to respond to your enquiries as quickly as possible.