Return and Refund Policy

Thank you for shopping at napshine.com. We understand that there may be situations where you wish to return an item. Please read our policy carefully to ensure a smooth process.

Returns

Customers may return a product within 90 days of the delivery date. Depending on the situation, we will guide you through the appropriate return process. Specific cases are described in detail below.

Cancellations

Cancellation during processing: If your order is still being processed, we will issue a refund within 24 hours of receiving your cancellation request.

Cancellation after dispatch: If the order has already been shipped, we will contact the shipping provider within 3 days to check whether a cancellation is possible.

  • If cancellation is possible: You will receive a refund within 24 hours after the cancellation is confirmed.
  • If cancellation is not possible: In this case, we kindly ask you to return the product after receiving it. Return instructions will be sent via email.

Refunds

Once we receive the returned item, the refund will be processed within 48 hours.

Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

1. Contact & Proof of Damage
Contact us within 90 days at [email protected] and send us a video showing the damage.

2. Evaluation of Return Request
Our team will carefully review the video and decide whether a return is approved.

3. Response Time
We will respond to your request within 24 hours.

4. Approval & Return Label
If approved, you will receive a return shipping label along with detailed return instructions.

5. Return Deadline
The item must be returned within 90 days of receiving the return confirmation.

6. Refund or Replacement
Once we receive the item, we will process your refund within 48 hours or send you a replacement.

Received the Wrong Item

If you received the wrong product, we sincerely apologise for the error.

  • Please contact us within 90 days of the delivery date at [email protected].
  • Our customer service team will provide you with clear instructions on how to return the item and receive a refund.

Item Never Arrived

If your order hasn’t arrived within 5–9 business days after shipping, please contact us:

  • Email: [email protected]
  • Include your order details so we can check the status of your delivery.
  • If your parcel is confirmed lost, we will process your refund within 24 hours of verification.

Change of Mind & Return

If you change your mind after receiving your order:

  • Submit your return request within 3 days of the delivery date
  • The item must be unused and in its original packaging
  • Return shipping costs are the responsibility of the customer
  • Refunds will be processed within 48 hours of receiving the returned item

Exchange

If you would like to exchange an item for a different product:

  • Request must be made within 3 days of delivery
  • The item must be unused
  • Return shipping costs are the responsibility of the customer
  • The new item will be shipped within 48 hours of receiving the returned item

Refund

Once we receive and inspect your return, your refund will be processed within 48 hours.
Please note it may take 1–3 days for the refunded amount to appear in your account.

Contact Information

Phone: +84 942921609
Email: [email protected]
Address: Thi Noi, Chuyen Ngoai, Thi xa Duy Tien, Ha Nam, 400000 Vietnam

If you have any further questions, feel free to contact us – we’re happy to help!