Frequently Asked Questions

What should I do if my order arrives damaged?

If your order arrives damaged, please don’t hesitate to contact our customer support team within 90 days of receiving the package/item. To assist us in resolving the issue promptly, kindly provide a video of you unboxing the package. We will rely on this footage to devise the most suitable solution to ensure you receive a refund.

Can I exchange for another product after receiving the order?

Yes, you may exchange the received item within 3 days from the delivery date, provided it remains unused and in its original packaging.

How long can I return the product after receiving the item?

We accept customer return requests within 90 days from the delivery date.

Which payments are accepted?

PayPal is our primary payment method, which you can use at checkout.

Do you ship internationally?

We currently only ship within Australia.

What’s the estimated delivery time for my order?

Following successful order placement, please allow approximately 2-4 days for order processing, with an additional 5-10 days for delivery to reach you.

How can I track my order?

Once your item has been shipped, you will receive an email notification containing tracking details. You can track your order using the provided information.

What should I do to cancel the order?

To cancel an order, please contact us at email [email protected] for detailed instructions on initiating the cancellation process.

If I want to cancel the order but the order has already been shipped, what should I do?

Should your order have already been shipped, please notify us immediately. We will liaise with the carrier to determine the most appropriate course of action to accommodate your cancellation request.

Do you have gift packaging options?

We regret to inform you that we do not currently provide gift packaging services.